All Systems Operational
SMS API Operational
Outbound SMS ? Operational
Inbound SMS ? Operational
SMPP ? Operational
Europe traffic ? Operational
North America (US, Canada & Caribbean) traffic ? Operational
South & Central America traffic ? Operational
Africa traffic ? Operational
Asia & Oceania traffic ? Operational
Voice API Operational
Call API Operational
TTS API Operational
SIP ? Operational
Number Insight API Operational
Verify API and Verify SDK Operational
Chat App API Operational
Developer API ? Operational
Nexmo Dashboard Operational
Website Operational
Operational
Degraded Performance
Partial Outage
Major Outage
System Metrics Month Week Day
rest.nexmo.com uptime
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api.nexmo.com uptime
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rest.nexmo.com response time
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api.nexmo.com response time
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smpp0.nexmo.com uptime
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smpp1.nexmo.com uptime
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smpp2.nexmo.com uptime
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smpp3.nexmo.com uptime
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smpp4.nexmo.com uptime
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Past Incidents
Jul 29, 2016

No incidents reported today.

Jul 28, 2016

No incidents reported.

Jul 27, 2016
Postmortem - Read details
Jul 28, 15:49 UTC
Resolved - This incident has been resolved. We will post the root cause analysis here.
Jul 27, 12:33 UTC
Monitoring - The issue has been resolved and we are currently monitoring the connections and queues.
Jul 27, 12:19 UTC
Investigating - We are implementing workarounds wherever possible to mitigate the impact.
Jul 27, 12:08 UTC
Identified - We are currently experiencing issues processing SMS to and from local carriers and receiving delivery receipts, with all currently queuing. Voice is not affected and messages have not been lost.

We are currently working on resolving this issue and will post any updates here.
Jul 27, 11:34 UTC
Jul 26, 2016

No incidents reported.

Jul 25, 2016

No incidents reported.

Jul 24, 2016

No incidents reported.

Jul 23, 2016
Resolved - This issue has been resolved.
Jul 23, 01:38 UTC
Monitoring - Due to issues with one of our US connections you might experience problems with outbound messages to the US. We will update as soon as this is resolved .
Jul 23, 00:43 UTC
Jul 22, 2016

No incidents reported.

Jul 21, 2016

No incidents reported.

Jul 20, 2016
Resolved - This incidence has now been resolved
Jul 20, 02:35 UTC
Investigating - Please be advised we are currently experiencing issues with message delivery to Iran - Rightel (43220).
Jul 19, 23:01 UTC
Jul 19, 2016
Resolved - This incident has been resolved.
Jul 19, 17:39 UTC
Investigating - Please be advised we are currently experiencing intermittent issues with true Text To Speech calls (text interpreted to voice, as opposed to calls including only audio pre-recordings), causing a subset of TTS API, Verify API (for calls), Call API and inbound to VoiceXML calls to fail to connect. All regions are impacted.

We are working on resolving these issues as soon as possible and we will post any updates here.
Jul 19, 17:09 UTC
Resolved - This incidence has now been resolved (N.B. we still encounter some issues receiving delivery reports).
Jul 19, 17:15 UTC
Investigating - Please be advised that due to local issues with our connections in France, SMS messages may suffer delays or may not arrive to Orange (20801) handsets.
Jul 19, 16:06 UTC
Resolved - The problems affecting our Singapore Data Centre are now confirmed as fully resolved.
Jul 19, 06:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 16:38 UTC
Investigating - Please be advised that due to local issues with our data centre, we have observed degraded performance resulting in time outs for some API calls, possible SMPP bind disconnections, as well as failures for voice calls. We will post all updates on this issue here
Jul 18, 15:34 UTC
Jul 18, 2016
Completed - This maintenance has now been completed.
Jul 18, 10:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 UTC
Scheduled - We will be performing urgent essential maintenance on our US based SMPP servers between 08:00 and 13:00 UTC on Monday 18th July.

The impact will be 20 minutes downtime per connection, while the other 2 remain up. The three connections are smpp0.nexmo.com, smpp1.nexmo.com and smpp2.nexmo.com. SMPP clients should queue requests until they can rebind.

All of our Messaging, Voice and Verification HTTP APIs will continue to operate as normal.
Jul 13, 13:20 UTC
Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.